Shipping.

As soon as your order has left the building, you will receive a shipping email with a tracking code that you can use to track your items until they arrive at your door. Please note: track & trace is not always available.

We always strive to deliver your order to you as quickly as possible, but please keep in mind that delays in the shipping process can occur.

If you have any further questions, please contact us.

Orders within the Netherlands
Your order will be shipped within 2 working days. Orders are shipped with standard climate-neutral shipping by DHL. Orders within the Netherlands are shipped free of charge.

– free shipping
– shipped within 2 working days

Orders within Europe
Your order will be shipped within 2 working days. Orders are shipped with standard climate-neutral shipping by DHL.

– costs vary per country
– delivery time varies per country
– shipped within 2 working days

Retour.

Steps:

To register your return, we ask you to notify us in writing by email at info@lockease.nl or by filling out the contact form on our website. Please provide the following information: name, date, product name, and order number.

You must ship the package within 14 days from the day of arrival to:
Colijnlaan 18, 2181 XK Hillegom.

Keep the return receipt you receive from the shipping company. The buyer is responsible for the return shipment of the package.

Once your return has been received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.

When the item arrives at our address, it may take up to 5 working days to process the refund. This timeframe includes both processing time and bank transfer time.

Note: returns are at your own expense.

You may return your ordered items if:

The product has not been used or shows no signs of use.
The product was not custom-made or adapted to the consumer’s specific needs.
All labels are intact and attached to the product.
The product was damaged or broken upon arrival.
The product matches the buyer’s specifications.
The buyer has not broken the seal.
You notified us of your return via email or contact form.
All parts are returned.
You reported the return to Lockease within 14 days.

Please note: if the returned item arrives and does not comply with our return conditions, Lockease may reject the return.

In such cases, costs may be charged to you, or the product will be sent back to the consumer in its current state unless you pay the shipping costs.

Important: the buyer is responsible for the cost of returning items to Lockease.

Returns with an issue upon arrival:

If you are returning an item due to an issue, email info@lockease.nl with the following information:

Order number
Name on the order
Email address used to place the order
Your request (return or exchange)
A clear photo of the issue

Return address

Colijnlaan 18

2181 XK, hillegom

Need help?